Chery issues statement on Omoda 5 rear axle viral customer report

Chery Malaysia has released an official statement regarding a customer report involving an Omoda 5 that surfaced recently. 

In the now-viral social media posting, the owner wrote her account of events with accompanying photographs showing the damaged torsion bar rear axle and suspension assembly, an event that was also corroborated with front and rear dashcam footage that points to normal driving conditions in Kuala Lumpur. 

The incident involving the vehicle in question, which seems to only have covered around 6,800km according to the odometer reading, has received wide exposure on social media. 

The official response from Chery Malaysia reads: 

Chery Auto Malaysia is committed to providing safe and reliable transportation solutions, and weare dedicated to ensuring that all our vehicles meet the highest safety standards.

We wish to provide an update on the recent matter regarding the axle of an OMODA 5 vehicle.Chery Auto Malaysia has contacted and is in communication with the customer. The vehicle hasbeen brought to our service centre for a thorough inspection and investigation.

As a proactive measure and in line with our safety protocols, Chery Auto Malaysia is currentlyreaching out to the affected customers. For additional peace of mind, all customers who areconcerned can book an appointment at their nearest service centre for a thorough inspection, allinspected vehicles will receive a full report.

In addition, and for added assurance to all Chery and OMODA customers who may havequestions, the Chery Malaysia Customer Careline can be contacted at +603- 2771 7070.

Our sincere thanks to our customers and followers for your patience. We are committed totransparency and assure you of our unwavering dedication to quality and satisfaction.